Principal Presales Engineer, Product Specialist

At Twilio, the team focuses on developing innovative communication solutions, with a strong emphasis on AI and voice technology. The role involves working closely with sales and engineering teams to design complex multi-product architectures that fit into client ecosystems, supporting the sales process with technical expertise. The person will also contribute to product strategy by sharing insights from client interactions and industry trends, influencing future development.

Daily tasks include scoping, designing, and validating conversational AI and LLM-driven architectures, often integrating APIs like OpenAI or Dialogflow. The role requires strong communication skills to explain technical concepts to diverse audiences and collaboration skills to influence cross-functional teams. The position is remote, based in Brazil, with some travel, and involves working in a fast-paced, innovative environment.

Candidates should have hands-on experience with conversational AI, APIs, backend languages like Python or Node.js, and messaging platforms. Bilingual proficiency in Portuguese and English is essential, with a preference for Spanish. The role is suitable for experienced professionals with solution architecture backgrounds, and it offers an opportunity to work on cutting-edge voice and AI solutions in a global, inclusive company environment.