Principal, Machine Learning Engineer (L5)

At Twilio, the team focuses on developing AI and machine learning capabilities that enhance customer engagement by providing personalized and context-aware interactions. The role is part of the Customer Memory Team, working on building foundational AI systems that recognize and understand customer behavior across various channels. The environment encourages rapid experimentation, innovation, and applying state-of-the-art ML techniques to real-world problems.

The principal ML engineer will design, develop, and deploy large-scale AI systems, including LLM orchestration and data-driven personalization. They will lead research into advanced models, build scalable cloud-based services, and mentor team members. The role demands a deep understanding of statistical ML, transformer models, and experience with cloud platforms like AWS, GCP, or Azure.

This remote position is based in India, with occasional travel for team or client meetings. The ideal candidate has over ten years of applied ML experience, proficiency in Python, and a track record of delivering complex AI systems. The company values diversity, innovation, and a proactive approach, offering comprehensive benefits and a culture that supports growth and community involvement.