Phone Number Operations Specialist

At Twilio, the team managing global phone number operations is seeking a dedicated specialist to assist with number porting and customer inquiries. The role involves working closely with customers to ensure smooth porting processes, troubleshooting issues, and supporting carrier notifications. The team plays a vital part in Twilio’s infrastructure, enabling reliable connectivity for clients worldwide, with a focus on delivering excellent customer service and operational efficiency.

The ideal candidate will be organized, detail-oriented, and customer-centric, with experience in customer service and a basic understanding of telecommunications. They should be able to work independently and collaboratively, troubleshoot issues, and communicate clearly. Knowledge of SQL and previous operations experience are preferred, and the role is fully remote based in Estonia, with occasional travel for team meetings or projects.

This contract position offers a competitive salary range and benefits, emphasizing a remote-first culture that values diversity and inclusion. The role provides opportunities to develop new processes, learn about global telecom operations, and contribute to Twilio’s mission of transforming communication. Candidates should be prepared to handle multiple tasks within SLAs, respond calmly under pressure, and adapt quickly to new systems and challenges.