About the role
At Parloa, a company revolutionizing customer experience through agentic AI, the Manager of Forward Deployed Engineering leads a team responsible for delivering strategic enterprise AI deployments. This role focuses on ensuring consistent, high-quality delivery by managing a team of in-field engineers who build custom solutions and integrations tailored to complex enterprise environments. The position involves balancing technical leadership with operational management to drive successful project outcomes.
Day-to-day responsibilities include hiring, coaching, and developing engineers, managing project delivery timelines, and overseeing capacity planning to optimize resource allocation. The manager also establishes scalable engineering practices, provides technical guidance, and collaborates closely with customer engineering teams to build trust and align on technical goals. The role requires hands-on involvement in technical workstreams and problem-solving to unblock critical issues.
Candidates should have over eight years of experience in software engineering or related fields, with proven leadership skills and a track record of delivering complex projects in enterprise settings. Strong technical expertise across backend development, cloud platforms, Kubernetes, and infrastructure-as-code is essential. Experience with AI or LLM-powered systems is a plus. The role offers flexibility with options to work remotely or from offices in Berlin, London, or Munich, emphasizing ownership, fast execution, and high standards.