Manager, Agent Architecture US

At Parloa, a company pioneering agentic AI to transform customer service, the Manager of Agent Architecture leads a team dedicated to building AI agents that enhance customer interactions. This role involves managing and coaching Agent Architects, overseeing the quality of AI agent deployments, and directly engaging with enterprise clients to deliver AI solutions. The team works closely with sales, product, and engineering to align goals and ensure successful implementations.

The manager is responsible for hiring, performance management, and career development within the Agent Architecture team. They balance team capacity and project priorities while maintaining high standards for AI agent quality through reviews and best practice documentation. The role requires hands-on involvement in AI agent delivery, including strategic guidance and escalation management when issues arise.

Candidates should have over three years of experience in conversation design and AI agent development, with skills in prompt engineering, REST API integration, and JavaScript. Strong leadership, project management, and stakeholder communication abilities are essential, especially in high-pressure enterprise environments. The position offers remote work within the USA and emphasizes accountability, fast execution, and meaningful contribution in a rapidly evolving AI space.