About the role
At Twilio, the engineering team focuses on developing AI and machine learning capabilities that enhance customer engagement. The role involves creating scalable ML systems that enable applications and agents to understand customer context and preferences, supporting personalized interactions. The team values innovation, rapid experimentation, and the integration of cutting-edge AI stacks to maintain a competitive edge in communication technology.
The position requires a seasoned ML engineer with over five years of experience in building end-to-end AI systems, especially those involving large language models and real-time data processing. The candidate should be proficient in Python, cloud services, and deploying production-grade ML solutions. The work is remote, with occasional travel, and involves collaborating with a diverse, global team to solve complex, ambiguous problems.
Candidates should have a strong background in statistical ML, transformer models, and experience with autonomous conversational agents. Effective communication and mentorship skills are important, as well as the ability to adapt quickly in a fast-paced environment. The role offers opportunities to work on innovative projects that impact millions of users worldwide, with a focus on scalable, high-performance AI solutions.