About the role
Convoso is a prominent AI-powered platform designed to enhance contact center operations, focusing on revenue generation. The Head of Compliance & Legal Counsel leads the oversight of regulatory adherence and provides legal support across multiple departments such as Sales, Marketing, Product, IT/Security, and Finance. The company embraces flexible work arrangements, including hybrid and remote options, and values innovation and continuous development within its team.
The role involves creating and maintaining policies that address telemarketing regulations, consent protocols, call timing restrictions, and privacy standards. Responsibilities include auditing customer practices, handling inquiries from regulatory bodies, and working closely with carriers to resolve compliance issues. The position also supports product teams by advising on compliance-related features, reviewing promotional content, and facilitating employee education on regulatory matters. Legal tasks include contract drafting, negotiation, managing legal processes, and coordinating with external legal experts when necessary.
Applicants must possess a Juris Doctor degree and maintain active membership in a U.S. state bar, with the ability to serve as legal counsel within California. The ideal candidate will have comprehensive knowledge of telemarketing and privacy laws, contract law expertise, and strong skills in communication and risk mitigation. This senior leadership role requires a strategic and hands-on approach to navigating legal and compliance challenges in a dynamic technology environment serving diverse sectors.