Configuration Specialist

Convoso is a prominent provider of AI-enhanced contact center solutions designed to boost sales team performance and lead conversion. The Configuration Specialist role supports the Customer Success department by ensuring smooth client onboarding and system setup. The company values innovation and teamwork, offering flexible work arrangements and a culture that encourages continuous learning and collaboration across global teams.

In this position, the specialist partners with Implementation Managers to handle account configurations and optimize system settings throughout the onboarding phase. Responsibilities include troubleshooting configuration challenges, advising on best practices, coordinating project timelines, and facilitating successful adoption of the platform. The role requires juggling multiple priorities in a fast-paced setting with a strong focus on delivering client satisfaction.

Ideal candidates will have a solid background in customer success or related roles within SaaS environments, along with hands-on experience using dialer platforms similar to Convoso’s. Proficiency with tools such as Google Workspace, Salesforce, Vitally, Zendesk, and Jira is essential. Based in Pasig City or Manila, Philippines, the role offers a competitive salary, health benefits, paid time off, and opportunities for professional growth within a supportive team environment.