Billing Lead (Supervisor)

At Convoso, a leading AI-driven contact center platform, the Billing Lead (Supervisor) role is integral to the Finance team, focusing on managing billing operations and ensuring accurate invoicing and collections. The company emphasizes innovation in contact center technology, blending AI with human expertise to enhance sales team productivity and customer conversion rates. The role supports Convoso's mission to revolutionize lead generation through advanced software solutions.

The Billing Lead will oversee a team responsible for billing accuracy, customer billing issue resolution, and timely collections. Daily tasks include managing team performance, collaborating with accounting and sales teams, maintaining billing documentation, and driving process improvements. The position requires handling escalations, reviewing contracts, and coordinating with multiple departments to ensure customer satisfaction and operational efficiency.

Candidates must have a bachelor's degree in Accounting or Management and proven experience managing teams of four or more. Strong communication skills and customer interaction experience are essential. The role requires working US Pacific Time hours and involves cross-functional collaboration to support billing, account management, and customer service functions within a dynamic, growth-oriented environment.