[Remote] Implementation Manager

At Convoso, a company specializing in AI-powered contact center solutions, the team focuses on delivering innovative SaaS products that enhance sales and customer engagement. The Implementation Manager will serve as the main point of contact after sales, guiding clients through setup, training, and launch, ensuring smooth onboarding and high customer satisfaction. The role involves technical deployment, client communication, and process optimization in a dynamic environment.

Daily tasks include installing and integrating software, training users, managing multiple projects, and coordinating with various teams to meet client needs. Candidates should have experience with SaaS, call centers, and basic API or SQL knowledge. The role offers remote work within the U.S., with some travel, and requires a proactive, organized approach to client success and product adoption.

This position is ideal for someone with 1-3 years in implementation or customer success roles, especially in SaaS or call centers. Strong project management, problem-solving, and communication skills are essential. The company provides competitive pay, benefits, stock options, and a supportive culture, with opportunities for growth and involvement in innovative projects. The work environment is flexible, with a focus on teamwork and customer-centric solutions.