About the role
At Twilio, the team responsible for onboarding new customers is focused on providing personalized support to ensure smooth integration of A2P messaging services. The role involves engaging directly with clients, resolving onboarding issues, and guiding compliance for various products, all within a remote setting based in Colombia. The specialist will manage multiple customer accounts, ensuring timely responses and adherence to SLAs, while collaborating with internal teams to scale operations.
Daily tasks include joining customer calls, troubleshooting onboarding challenges, and analyzing trends to improve processes. The role requires strong communication skills, experience with A2P products, and the ability to prioritize tasks effectively. The specialist will also partner with account and operations teams to address customer needs proactively and report on key metrics, contributing to Twilio’s mission of revolutionizing communication.
Candidates should have at least two years of experience in A2P messaging, a customer-centric mindset, and familiarity with compliance standards and regulatory guidelines. The position offers flexibility to work independently or within a team, with occasional travel for in-person meetings. The company promotes a remote-first culture, emphasizing diversity, continuous learning, and community involvement, with benefits including competitive pay, healthcare, and retirement plans.