Enterprise Account Manager

At Kastle, a rapidly growing AI company in financial services, the Enterprise Account Manager role focuses on managing relationships with major lenders and servicers in the mortgage industry. The company develops autonomous AI agents that assist banks with contact center and compliance operations, processing billions in transactions. This position is based onsite in San Francisco and involves working closely with large enterprise clients to support their use of Kastle's AI solutions.

The role entails owning a portfolio of Kastle's largest accounts post-implementation, ensuring renewals and driving expansion by building trusted relationships with senior stakeholders, including economic buyers. The manager will conduct quarterly business reviews, identify growth opportunities, and collaborate with deployment and engineering teams to resolve issues proactively. Demonstrating and pitching new AI products to clients and planning renewals strategically are key responsibilities.

Candidates should have over five years of experience in account management or enterprise sales within banking or lending operations, with a proven record of meeting expansion quotas. Strong solution selling skills, comfort with technical product demos, and the ability to engage executives effectively are essential. Preferred qualifications include mortgage industry operational experience and familiarity with high-growth startups. The role offers competitive compensation, equity, and comprehensive benefits.