About the role
At Talkdesk, the Data Governance & Compliance Manager plays a key role within the security team, focusing on creating and maintaining a comprehensive data management strategy. This involves designing policies and controls that oversee data throughout its lifecycle, ensuring adherence to international privacy standards such as GDPR and CCPA. The role requires close cooperation with legal, product, engineering, and security departments to integrate governance practices into daily operations and technical systems.
The manager will oversee initiatives that translate complex regulatory requirements into clear, actionable procedures and technical specifications. They will track compliance levels, evaluate potential risks, and prepare reports for executive teams. Success depends on strong leadership, effective stakeholder engagement, and a solid understanding of technical and legal aspects of data management. The position emphasizes fostering an environment where data handling aligns with legal obligations and ethical standards, promoting trust and transparency.
Ideal candidates will have more than five years of experience in data privacy, governance, or compliance, with a history of implementing or expanding data management programs. Knowledge of privacy laws, data classification, and management tools such as GRC platforms is crucial. The role is based in Porto, Portugal, with a hybrid work arrangement, requiring collaboration across various teams to improve data integrity, security, and regulatory compliance.