Customer Success Manager — Voice and Video Contributor

At HeyMilo Labs, the role centers on contributing to AI training by engaging in recorded, paid conversations with other customer success professionals. These discussions focus on managing customer relationships, debating account strategies, and exploring tradeoffs in challenging customer scenarios. The position is part of HeyMilo's effort to enhance AI systems through real-world expertise shared remotely.

Day-to-day, the contractor participates in unscripted dialogues covering onboarding, product adoption, renewals, and account health. They defend account strategies, challenge peers' recommendations, and clarify customer expectations using anonymized examples. The role requires fluent spoken communication and confidence in thoughtful debate, with a focus on practical customer success experience rather than acting skills.

Candidates should have professional experience in customer success or related fields, managing business customers through key lifecycle stages. The work is fully remote and requires a quiet environment with reliable internet and video capabilities. Compensation ranges from $40 to $100 per hour, with terms shared before assignments. The role is contract-based and open globally, emphasizing domain expertise and conversational ability.