Customer Success Manager - Texas

At Flai, a company developing AI-native communication tools for car dealerships, the Customer Success Manager plays a vital role in connecting the company with its clients. The team is focused on transforming the auto dealership industry with innovative voice AI products, having already deployed solutions across hundreds of dealerships and partnered with major automakers. The role involves working closely with dealership staff to ensure successful onboarding, adoption, and ongoing support.

Daily responsibilities include leading onboarding processes, driving product adoption, building strong relationships with dealership personnel, and managing account health. The manager will also handle escalations, gather feedback for product improvements, and identify opportunities for account growth. The position requires operational discipline, clear communication, and a customer-obsessed mindset to succeed in a fast-paced, early-stage environment.

This remote role requires living in Texas and involves regular travel to dealerships across the state. The ideal candidate has prior experience in customer success within a B2B SaaS setting, especially in early-stage companies, and is comfortable with technical coordination and dealership ecosystems. The position offers a competitive salary, equity, benefits, and the chance to shape the future of AI in a rapidly evolving industry.