About the role
At Flai, a company developing AI-native communication tools for car dealerships, the Customer Success Manager plays a vital role within the customer success team. This individual will manage onboarding, drive product adoption, and foster strong relationships with dealership personnel across Florida. The role involves coordinating account rollouts, ensuring customer satisfaction, and providing feedback to improve the product, all while working remotely and traveling locally.
Daily responsibilities include leading dealership onboarding, tracking key performance metrics, and maintaining operational discipline through CRM and account plans. The manager will serve as the primary contact for escalations, ensuring issues are resolved swiftly and effectively. They will also identify opportunities for account expansion and contribute to refining onboarding and support processes.
Candidates should have proven experience in customer success within a fast-paced SaaS environment, excellent communication skills, and a customer-centric mindset. Familiarity with dealer tech ecosystems and technical troubleshooting is a plus. The role offers a remote work setup with travel within Florida, and the company emphasizes ownership, relationship-building, and early-stage startup energy.