Customer Success Manager - Chicago

At Flai, a company developing AI-driven communication tools for car dealerships, the Customer Success Manager plays a vital role in onboarding and supporting dealership clients. The team is focused on transforming outdated auto dealership operations with innovative voice AI products, working closely with a fast-growing, well-funded startup. The role involves managing customer relationships, ensuring successful product adoption, and providing feedback to improve offerings.

Daily responsibilities include leading onboarding processes, driving product usage, and building strong relationships with dealership staff such as GMs and Service Managers. The manager will set regular check-ins, handle escalations, and work on renewals and expansion opportunities. They will also serve as a bridge to the product team, sharing insights from dealerships to influence future development.

Candidates should have proven experience in customer success within a fast-paced SaaS environment, excellent communication skills, and operational discipline. Experience with dealer tech ecosystems and technical troubleshooting is a plus. The role is remote, based in Chicago, requiring regular travel to dealerships, and offers a competitive salary, equity, and benefits.