About the role
Stuut is a company specializing in AI solutions for order-to-cash processes, serving major enterprises including Fortune 50 companies. The Customer Success Director will manage a portfolio of clients, ensuring they achieve their financial and operational goals through the platform. The role involves guiding clients from onboarding to renewal, focusing on product adoption, retention, and expansion, with a strong emphasis on customer outcomes and account health.
Daily responsibilities include conducting quarterly business reviews, identifying growth opportunities, and collaborating with sales to upsell or cross-sell products. The role requires maintaining accurate account data, forecasting renewals, and proactively addressing risks. The position demands excellent communication skills, experience in SaaS customer success, and familiarity with financial or AR domains is a plus.
This full-time, hybrid role is based in Chicago or New York City. It offers a competitive salary, equity, and benefits such as health insurance, 401(k), and flexible PTO. The company values diversity and provides accommodations during the hiring process, emphasizing a growth-oriented environment where the Customer Success Director plays a key role in scaling the company's client relationships.