Compliance Operations Specialist 1

At Twilio, the team focuses on ensuring the legal and compliant use of its communication platform, which includes voice, SMS, and email services. The Compliance Operations Specialist will monitor traffic, investigate suspicious activity, and identify bad actors to prevent fraud and abuse. The role involves analyzing data, following policies, and collaborating with industry partners to maintain platform integrity, all within a remote work environment based in Colombia.

Daily responsibilities include investigating cases, analyzing traffic patterns, and taking action to stop non-compliant activity. The candidate should have experience in fraud, abuse, or compliance, and be comfortable working in a fast-paced, ambiguous setting. Strong communication skills and attention to detail are essential, along with a willingness to work non-traditional hours and occasionally travel for in-person meetings.

This position is a freelance, contract role, suitable for individuals with 1-2 years of relevant experience. It is remote, allowing the candidate to work from Colombia. The role offers opportunities to develop expertise in compliance investigations, work with various tools, and contribute to a global communications platform, all while supporting a diverse and inclusive company culture.