About the role
At Twilio, the team focuses on billing operations within the accounting department, supporting the company's mission to revolutionize communication. The role involves managing customer billing inquiries, onboarding clients to internal systems, and analyzing large datasets to ensure accurate revenue reporting. The analyst will work remotely from Mexico, collaborating with various teams to streamline processes and resolve customer issues efficiently, contributing to the company's growth and customer satisfaction.
Daily tasks include responding to customer queries, participating in month-end financial close activities, and assisting with audits. The role requires strong problem-solving skills, experience with billing and revenue processes, and proficiency in tools like Excel, Oracle, Zuora, and Salesforce. Fluency in Spanish and English is essential, and the position offers opportunities for occasional travel and flexible remote work arrangements.
This is a contract position ideal for professionals with 1-3 years of experience in operations, finance, or accounting. The candidate should have a background in finance or business, with a keen eye for detail and the ability to handle high-volume transactions. Twilio values diverse experiences and encourages applicants from various industries to bring new perspectives to the team.