Resonaa
Voice of Customer platform turning conversations into structured insights for CRM and CDP.
About Resonaa
Resonaa is a Voice of Customer platform that listens across calls, meetings, tickets, WhatsApp and social — turning every conversation into structured themes, objections, needs and sentiment, synced straight to your CRM and CDP.
Features
- One platform that listens across calls, meetings, tickets, WhatsApp and social channels, turning conversations into structured signals and syncing to your CRM and CDP.
- Calls and Tickets: every call and support ticket transcribed, scored and decoded — objections, needs, sentiment and churn risk extracted automatically and synced to your CRM.
- Social Listening: track what customers say about you across LinkedIn, Facebook, Reddit and X — public mentions folded into the same VoC layer.
- Rich 360° Profiles: every interaction linked to one customer record with sentiment and history under a single model.
- AI Visibility: reveal how ChatGPT, Gemini and Perplexity talk about your brand, benchmark against competitors, and win AI search.
- Surveys: NPS, CSAT and custom surveys analyzed alongside calls, tickets and other VoC data.
- Forms: drag-and-drop form builder with conditional logic — submissions land as structured CRM records and can trigger workflows.
- MCP: query your customer data from Claude, ChatGPT, Cursor or any AI tool — VoC insights wherever your team works.
- Advanced Analytics: build reports from calls, tickets, surveys, social or CRM data and let AI assemble dashboards for you.
- Workflow & AI Agents: visual workflow builder plus deployable AI agents to trigger automations from VoC signals.
- Segmentation: build dynamic segments from themes, sentiment, objections and behavior — sync audiences to your CRM, CDP and campaigns.
- CDP Integrations: stream VoC events into Braze, Customer.io, CleverTap, Segment and your warehouse — profile attributes and segment sync on a schedule.
- Integrations: Over 100 native integrations across telephony, helpdesks, email, WhatsApp, social, CRMs, CDPs and warehouses.
- Unify & Dashboards: unify every conversation in a single feed and surface themes and trends by volume.
- Copilot & Insights: Resonaa Copilot, MCP, Deal Intelligence, Product Insights and AI Visibility to explore and act on VoC.