Balto
Leading contact center AI software for agent assist, QA, insights, coaching, and call summarization.
About Balto
Balto is a real-time AI-powered platform for contact centers offering agent guidance, QA automation, coaching, and actionable insights.
Features
- Real-time agent guidance with dynamic prompts and KB access
- AI-powered coaching linked to outcomes across every conversation
- Real-time QA with automatic scoring and insights
- Compliance monitoring with live risk alerts and audit trails
- Real-time Notetaker for call summaries
- Omnichannel context unifying voice and digital interactions
- Togo Voice AI Agents for high-volume, repeatable calls
- Integrations with CRMs and phone systems
Who Is It For?
- Contact centers and BPOs seeking to improve agent performance and customer experience
- Managers needing coaching, QA, and compliance visibility
Use Cases
- Real-time agent assistance during customer conversations
- AI-driven coaching recommendations
- End-to-end QA with complete interaction coverage
- Live compliance monitoring and guidance
- Automatic call summarization and notes
- Omnichannel conversation unification
Book a demo to see Balto in action.