EdgeTier
Real-time AI-powered contact centre analytics turning conversations into actions.
About EdgeTier
EdgeTier provides real-time AI-powered analytics for customer conversations across channels, surfacing issues and trends instantly so teams can act before problems escalate. The platform includes Sonar for anomaly detection, Coach for AI-assisted agent QA and coaching, and Ask Spotlight for AI agent support, all within one unified hub that integrates with your existing software.
Features
- Real-time analysis of 100% of conversations
- Anomaly detection with instant alerts (Sonar)
- AI-assisted agent QA and coaching (Coach)
- AI agent support to help teams answer customers faster (Ask Spotlight)
- Unified hub for CX data across regions and languages
- Integrations with preferred software
Who Is It For?
- Customer experience, operations, and product teams
- Contact center leaders seeking proactive issue resolution
- Teams needing centralized, voice-of-customer insights across geographies
Use Cases
- Proactively manage CX and reduce spikes by surfacing issues in real time
- Improve agent performance with AI-assisted QA and coaching
- Equip agents with AI assistance to respond faster and more accurately
- Analyze sentiment and customer feedback to drive action across the business
Book a demo to unlock real-time CX insights