About the role
Aircall is a rapidly growing company that offers an AI-enhanced customer communication platform used globally by thousands of organizations. The team focuses on integrating voice, messaging, and AI features to improve customer interactions and operational efficiency. The company values innovation, collaboration, and delivering impactful solutions, with a presence in multiple international locations and a remote work culture.
The role of a Technical Support Specialist involves diagnosing and resolving complex technical issues related to platform integrations, APIs, and AI features. Daily tasks include troubleshooting API responses, webhooks, and telephony configurations, often using tools like Postman and browser developer consoles. The specialist will communicate technical findings clearly to customers and collaborate with product and engineering teams.
Candidates should have experience in SaaS or telecom support roles, with strong troubleshooting skills, API knowledge, and experience with tools like Postman. Excellent communication skills in English and the ability to explain technical issues to non-technical audiences are essential. The position is remote, supporting a global customer base, and offers opportunities to work with a broad ecosystem of technologies and contribute to product improvements.