Customer Support Specialist

At Aircall, a rapidly expanding customer communications platform, the support team plays a vital role in ensuring customer satisfaction and product understanding. The Customer Support Specialist interacts directly with clients, helping them navigate features, troubleshoot issues, and optimize their use of the platform. This role involves close collaboration with global teams and emphasizes a customer-centric approach to problem-solving and education.

The ideal candidate will have at least a year of SaaS support experience, fluency in English and French, and familiarity with ticketing and CRM systems. Technical aptitude and experience with AI assistants are valued, as well as strong communication skills and empathy. The role is based in Paris, with a focus on remote work, and offers opportunities for career growth within the company.

Working at Aircall means being part of a diverse, fast-paced environment that values learning, teamwork, and impact. The role requires multitasking across platforms, working with international teams, and leveraging AI tools to enhance customer interactions. The company promotes work-life balance and inclusivity, making it an attractive opportunity for those passionate about customer support and technology.