Manager Solutions Engineering (Post Sales)

At Aircall, the company specializes in AI-powered customer communication solutions, serving over 22,000 clients globally. The team focuses on integrating voice, SMS, WhatsApp, and AI into a unified platform to enhance customer interactions. The role involves leading a regional customer engineering team to ensure smooth onboarding, activation, and ongoing adoption of the platform, emphasizing technical excellence and customer satisfaction.

The manager will oversee a team of customer engineers, guiding them in technical configuration, workflow optimization, and proactive health management of customer accounts. They will also coordinate with partners to expand onboarding capacity and ensure quality standards. The role requires hands-on leadership, joining customer calls and supporting escalations when necessary.

This position demands strong project management, technical expertise, and leadership skills. The manager will work closely with cross-functional teams including sales, support, and product to align efforts and improve processes. The work can be performed remotely or on-site, with a focus on data-driven decision making and continuous improvement.