About the role
At Polimorphic, a company focused on AI-powered tools for government services, the team develops solutions that automate and digitize public sector workflows. The role involves managing customer deployments, ensuring smooth onboarding, and configuring the platform to meet specific government needs. The person will work closely with government staff, translating their requirements into actionable plans and guiding projects from start to finish.
Daily tasks include creating project plans, conducting discovery sessions, configuring workflows, and testing AI agents. The role requires technical skills such as API integrations, data mapping, and no-code environment configuration. Effective communication with diverse stakeholders and managing multiple projects simultaneously are essential. The position offers the chance to work remotely within the United States, with some travel for key implementation activities.
Candidates should have 3 to 6 years of experience in SaaS implementation or technical project management, with familiarity in API work, data setup, and AI tools. Experience in government or regulated environments is a plus, along with certifications like PMP. The role emphasizes ownership of customer success, technical configuration, and cross-team collaboration, contributing to impactful public sector solutions.