Account Manager

Polimorphic is a company that develops AI-driven tools aimed at enhancing local government services and resident experiences. The team focuses on automating processes, digitizing forms, and improving workflows to better serve communities. The role sits within the Customer Success department, emphasizing long-term client relationships and strategic account management to ensure customer satisfaction and growth.

The Account Manager will be responsible for maintaining and expanding relationships with government clients across the U.S. They will lead renewal processes, identify upsell opportunities, and collaborate with cross-functional teams like Product and Sales. Daily tasks include strategic planning, conducting business reviews, and ensuring clients realize the value of the platform, all while managing forecasts and account health.

Candidates should have 2-4 years of SaaS account management experience, especially with complex, multi-stakeholder accounts. Strong communication skills are essential for engaging with executive-level stakeholders and leading strategic conversations. The role is remote, offering early-stage ownership and the chance to make a meaningful impact on how local governments serve their communities, with a focus on long-term growth and customer success.