About the role
Hiya is looking for an experienced Technical Program Manager to coordinate the integration of carrier and partner systems across the EMEA region. The role requires working closely with internal departments such as Engineering, Product, and Customer Success, as well as external telecom providers, to ensure the seamless implementation of voice communication solutions. The position is based in London, offering a hybrid work schedule with three days in the office, and involves overseeing projects from initial planning through deployment.
Candidates should have more than five years of experience managing technical projects, particularly within SaaS or telecommunications sectors. A solid grasp of API development, cloud services like AWS, and telephony protocols such as SIP is essential. The role demands strong skills in project scheduling, stakeholder engagement, and troubleshooting to deliver solutions efficiently. Knowledge of AI tools that can optimize project workflows and reduce manual effort is considered advantageous.
This full-time position reports to the Head of Global Delivery Programs and involves some travel commitments. The company values principles like customer focus, proactive problem-solving, ongoing self-improvement, accountability, and leadership. Benefits include paid time off, a pension scheme, parental leave, and private healthcare, creating a supportive environment for the successful candidate to thrive.