Technical Customer Support Specialist

HappyRobot is a company that develops AI infrastructure for enterprise automation, with a focus on autonomous decision-making and operations across systems. The team behind the platform has experience in voice technology, models, and orchestration, and serves demanding industries like logistics. The company is backed by prominent investors and has a strong growth trajectory, aiming to bring its AI solutions to a broad range of enterprise clients worldwide.

The role of a Customer Support Engineer at HappyRobot involves engaging directly with customers to troubleshoot issues, debug problems, and optimize the use of the AI platform. The job combines technical support with customer engineering, requiring diagnosing issues, designing solutions, and collaborating with engineering and product teams to improve the platform. The engineer will also help fine-tune AI models for accuracy and reliability in real-world workflows.

Candidates should have a solid technical background with skills in full-stack development, API management, and some exposure to cloud infrastructure. Familiarity with large language models, voice prompting, and problem-solving skills are essential. Excellent communication skills are required to explain technical concepts clearly, and the role demands a self-motivated, adaptable individual capable of working independently in a remote setting.