Strategist, Agent Development - Travel, Transportation and Hospitality

At Sierra, the team focused on customer-facing AI agents for major brands in travel, transportation, and hospitality. The role involves working closely with clients to develop and deploy AI agents that handle complex customer interactions, from initial design to ongoing improvements. The strategist will collaborate with product, engineering, and customer teams to ensure the agents meet business goals and deliver exceptional user experiences.

Daily responsibilities include managing the entire agent development lifecycle, translating client needs into effective conversation flows, and troubleshooting issues during deployment. The role requires strong strategic thinking, communication skills, and technical understanding to align AI solutions with client objectives and industry standards.

This is a full-time, on-site position based in San Francisco or New York. Candidates should have a customer-centric mindset, problem-solving skills, and the ability to work in fast-paced environments. The role offers the opportunity to influence product direction and work directly with enterprise clients to shape the future of AI-driven customer service.