Strategist, Agent Development - Tech, Media & Telecom

At Sierra, the team focused on customer-facing AI agents for major brands across sectors like telecom, media, and tech. The role involves managing the entire lifecycle of agent development, from initial design to deployment and ongoing optimization, ensuring they meet business goals and outperform expectations. The strategist works closely with enterprise clients, translating their needs into effective AI solutions that enhance customer interactions.

Daily responsibilities include collaborating with customer teams, troubleshooting, and making strategic decisions to keep projects on track. The role demands a deep understanding of conversation design, tooling, and evaluation, with a focus on continuous improvement. The strategist also provides insights to shape Sierra’s product development and future capabilities.

Candidates should possess a customer-centric mindset, excellent communication skills, and the ability to solve complex problems strategically. Technical familiarity with APIs and AI concepts is essential to engage effectively with the platform and technology teams. The position is based onsite in San Francisco or New York, offering an opportunity to work at the forefront of AI-driven customer engagement.