About the role
At Sierra, the retail team focuses on developing AI agents that enhance customer engagement for major brands across various sectors like apparel, grocery, and consumer services. The team works closely with clients to design, build, and optimize these agents, transforming complex business challenges into effective AI solutions that can handle thousands of conversations daily. The role involves a mix of strategic planning, technical understanding, and client interaction, all aimed at improving customer experience and revenue.
The strategist position involves managing the entire lifecycle of agent development, from initial scope to ongoing iteration after deployment. The person will serve as a key advisor to enterprise clients, understanding their business goals and translating them into successful AI strategies. Daily tasks include running collaborative sessions, troubleshooting, and making critical decisions to ensure the agents meet performance targets.
Candidates should possess strong customer obsession, excellent communication skills, and the ability to solve complex problems in ambiguous situations. Technical aptitude is important, including familiarity with APIs, data models, and system architecture. The role offers the opportunity to work on impactful projects in a collaborative environment, with a focus on retail and consumer experiences, and is based on-site in San Francisco or New York.