Strategist, Agent Development (MBA Grad 2027)

At Sierra, a leader in customer-facing AI platforms, the team develops intelligent agents that transform customer service for major brands. The Agent Strategist role involves managing the entire lifecycle of AI agents, from initial design to deployment and ongoing improvement, ensuring they meet business goals and outperform expectations. The position offers a high level of ownership and requires close collaboration with clients and internal teams to deliver impactful solutions.

The ideal candidate will be adept at translating complex business needs into effective AI agent strategies, working directly with enterprise leaders and technical teams. They should possess strong communication skills, strategic problem-solving abilities, and technical familiarity with AI tools and systems. The role is suited for MBA students graduating in 2027, with a focus on building trusted relationships and driving measurable outcomes.

This full-time, on-site position is based in San Francisco or New York, emphasizing customer obsession, craftsmanship, and a proactive approach to solving high-stakes problems. The role involves engaging with diverse organizations, troubleshooting issues, and shaping product development based on customer feedback. Candidates with experience in deploying AI/LLM agents or founding startups are encouraged to apply, emphasizing a blend of technical and strategic expertise.