Strategist, Agent Development - Financial Services

At Sierra, a leader in customer-facing AI platforms, the team focuses on transforming customer service for major brands across various sectors, including financial services. The company values trust, customer obsession, craftsmanship, and a balanced work culture, with a global presence. The role involves working closely with enterprise clients to develop AI agents that handle complex, high-stakes customer interactions, from initial design to ongoing optimization.

The strategist will own the entire lifecycle of AI agent development, collaborating with clients to understand their goals and translating them into effective conversational agents. They will serve as a trusted advisor, troubleshooting issues, and ensuring the agents meet business needs while providing feedback to improve Sierra’s platform. The work is hands-on, requiring a mix of strategic thinking and technical engagement.

This full-time, on-site position is based in San Francisco or New York, requiring strong communication skills, customer focus, and technical aptitude. The ideal candidate will have experience managing complex projects, a passion for financial services, and the ability to build trusted relationships with clients. The role offers the opportunity to influence product direction and directly impact customer experience through innovative AI solutions.