About the role
At Hiya, the focus is on enhancing trust and effectiveness in business voice communications by providing solutions that enable branded calling, caller identity verification, and voice security. The Strategic Customer Success Manager role is integral to the sales and customer success team, working closely with a major operator partner to drive adoption and growth of Hiya's products. This position is based in Dallas, Texas, and involves hybrid work with onsite collaboration at the client location.
The role requires managing complex enterprise accounts with significant annual recurring revenue, overseeing the full post-sales lifecycle including adoption, delivery, renewals, and expansion. The manager acts as a key liaison across executive, technical, and commercial teams to ensure successful program execution and measurable business outcomes. Responsibilities include leading cross-functional initiatives, supporting incident response, and maintaining high service levels to foster strong partner relationships.
Candidates should have over seven years of experience in customer success or strategic account management within SaaS or platform businesses, preferably with telecommunications or regulated enterprise clients. Technical proficiency with APIs and integrations is important, along with strong stakeholder management and data-driven decision-making skills. The company values ownership, transparency, and continuous improvement, offering equity and learning budgets to support professional growth in a diverse and inclusive environment.
Skills
Locations
- Dallas, United States