About the role
At Hiya, the focus is on enhancing business communications by making calls more trusted and effective, particularly for enterprises and their customers. The company offers products that support branded calling, caller identity, call insights, and voice security, aiming to improve customer relationships and business outcomes. This role is part of Hiya's core business area, dedicated to ensuring the success of SMB and enterprise customers.
The Strategic Customer Success Manager will manage a portfolio of strategic European telecom operator accounts, primarily French-speaking, from a hybrid London-based position. This individual contributor role involves driving customer adoption, managing complex programs, and fostering growth through collaboration with Sales, Product, Engineering, and Support teams. The manager will build executive relationships, oversee delivery, and identify expansion opportunities to deliver measurable value and multi-million dollar growth.
Candidates should have over five years of experience in customer success or strategic account management within SaaS or platform businesses, handling large enterprise customers and complex post-sales lifecycles. Strong program management, technical understanding, and stakeholder engagement skills are essential, along with fluency in French and English. Experience in telecommunications or regulated environments is advantageous, and the role includes up to 25% travel with a hybrid work setup in London.