Software Engineer, Agent - Travel & Hospitality

At Sierra, the engineering team focuses on creating advanced AI agents that serve major clients across various industries, including travel and hospitality. The role involves designing, developing, and deploying scalable, reliable AI systems that directly impact revenue and customer experience. The team values innovation, craftsmanship, and a proactive approach, working closely with enterprise partners to solve complex problems and improve Sierra's platform capabilities.

Day-to-day responsibilities include building and refining AI agents, managing the entire development lifecycle from pilot to production, and collaborating with clients and internal teams to identify needs and develop solutions. The engineer will also prototype new features, enhance existing integrations, and contribute to the evolution of Sierra’s core platform, ensuring the delivery of high-performance, user-friendly AI tools.

Candidates should have experience in developing end-to-end production systems, strong problem-solving skills, and a creative, hands-on mindset. The role requires working on complex projects in a fast-paced environment, with a focus on reliability and scalability. The position is based onsite in San Francisco, New York, or Atlanta, and involves close collaboration with enterprise clients and internal teams to shape the future of AI-driven customer engagement.