Software Engineer, Agent - Tech, Media & Telecom

At Sierra, the engineering team focused on Agent Engineering develops advanced AI-driven customer service agents for major brands across various sectors including telecom, media, and technology. The role involves creating scalable, reliable AI systems that operate in real-world production environments, directly impacting customer interactions and revenue. The team values trust, craftsmanship, and customer obsession, working in a collaborative environment to push the boundaries of AI customer engagement.

The software engineer will be responsible for designing, building, and maintaining high-performance AI agents that handle complex customer interactions. They will oversee the entire agent development lifecycle, from initial pilot to deployment and ongoing improvement, working closely with enterprise clients and startups to tailor solutions. The role requires strong problem-solving skills, experience with production systems, and the ability to work onsite in San Francisco or New York.

Candidates should have experience in building scalable systems, proficiency in relevant technical skills, and a passion for innovative AI applications. The position is full-time, onsite, and involves collaborating with cross-functional teams to shape the future of Sierra’s AI platform. The work environment emphasizes craftsmanship, customer focus, and continuous iteration to deliver impactful AI solutions.