About the role
Retell AI, a rapidly growing voice AI company, is seeking a Senior IT Manager to oversee its internal IT operations. The role involves managing employee onboarding, configuring hardware, troubleshooting issues, and supporting various platforms like Google Workspace and Slack. The team works onsite in the Bay Area, and the role offers a chance to shape IT practices in a fast-paced startup environment.
Candidates should have at least two years of IT support experience, familiarity with macOS, and skills in troubleshooting and communication. Experience with automation, scripting, and compliance standards like SOC2 is a plus. The position involves building systems, automating workflows, and improving internal processes to enhance team productivity and security.
The role is highly hands-on, requiring direct collaboration with employees across departments. It offers a competitive salary, equity, and comprehensive benefits, including relocation support. The company values ownership, quick execution, and proactive problem-solving, making it ideal for those who thrive in dynamic, innovative settings.