Senior Customer & Lifecycle Marketing Manager

At Aircall, a fast-expanding provider of AI-enhanced communication tools, the marketing division is looking for an experienced manager to oversee customer engagement initiatives. This role involves designing and implementing targeted messaging strategies aimed at nurturing leads and maintaining active customer relationships. The team emphasizes a data-centric approach to optimize communication efforts and foster strong client loyalty across diverse markets.

The successful candidate will be responsible for creating multi-channel campaigns, managing scheduling processes, and ensuring message consistency across platforms. They will coordinate with various departments to ensure campaign alignment with overall business objectives, utilizing tools like HubSpot and in-app messaging solutions. Essential skills include project oversight, familiarity with AI-driven marketing techniques, and a proven track record in lifecycle marketing, with an emphasis on testing and iterative improvements.

This is a contract position based in New York, requiring a minimum of five years’ experience in email or lifecycle marketing within a SaaS environment. The ideal applicant will possess excellent communication skills, a solid understanding of AI applications in marketing, and the ability to manage multiple stakeholder relationships. The role offers a competitive compensation package and the chance to contribute to a dynamic, innovative organization that values diversity, inclusion, and a healthy work-life balance.