Product Support Engineer, India

At Cartesia, a pioneering AI company, the product support engineer will be integral to the customer success team, working closely with clients to resolve complex technical issues related to the company's AI platform. The role involves diagnosing problems, reproducing issues, and collaborating with engineering teams to improve product reliability and support processes. The engineer will also contribute to documentation and develop tools to streamline support operations.

The ideal candidate has 2-8 years of experience in technical support roles, with strong troubleshooting skills across APIs, SDKs, and integrations. Familiarity with AI tools and scripting in languages like Python or JavaScript is beneficial. The position is based in Bangalore, offering a full-time, in-office work environment, with a focus on high-quality customer service and proactive problem-solving.

This role requires excellent communication skills, the ability to work under pressure, and a collaborative mindset. The engineer will serve as a customer advocate, providing feedback to product teams and helping shape the future of the platform. The company supports visa sponsorship and values a fast-paced, innovative work culture, emphasizing speed, quality, and inclusivity.