Product Support Consultant - (2 to 5 yrs exp) - L1/L2 Client Support(Calls) - Night Shift

At Zenoti, the support team plays a crucial role in assisting clients who use their cloud-based software for managing beauty and wellness businesses. The Product Support Consultants work primarily through calls, chats, and emails to resolve technical issues, ensuring clients can operate smoothly. The team values quality work and encourages feedback to improve the product, fostering a collaborative environment focused on customer success.

The role requires 2 to 5 years of experience supporting web-based enterprise applications, with strong problem-solving and communication skills. Candidates should be comfortable working night shifts from 9:30 PM to 6:30 AM and thrive in a fast-paced, evolving startup setting. The position offers opportunities to influence product development and work with a diverse, innovative team.

Support is provided remotely from Hyderabad, India, and the role is contract-based, supporting a 24/7 operation. The company emphasizes work-life balance, offering consistent hours once shifts are assigned. Employees benefit from medical coverage, wellness activities, and social initiatives, all within a company recognized for its growth and positive workplace culture.