Lead Site Reliability Engineer - Platform Engineering / SRE

At Zenoti, the platform engineering team is focused on ensuring the reliability and scalability of their cloud-based software solutions for the beauty and wellness industry. The Lead Site Reliability Engineer will oversee the non-database components, including web applications, APIs, and analytics systems, primarily on Azure cloud infrastructure. The role involves setting reliability standards, leading incident response, and collaborating with engineering teams to design resilient systems.

Daily responsibilities include defining service level objectives, implementing observability practices, and automating operational workflows. The engineer will also manage capacity planning, performance testing, and cost optimization for cloud-hosted services. Mentoring engineers and guiding architectural decisions are key aspects of this leadership role, which requires deep technical expertise and strategic oversight.

Candidates should have over 12 years of software engineering experience, with at least 4 years in production operations or SRE roles for web and API systems. Proficiency in Azure cloud services, monitoring tools, and CI/CD pipelines is essential. The position is based in Hyderabad, India, and involves working closely with multiple teams to maintain high system availability and performance, ensuring Zenoti’s platform continues to serve thousands of clients worldwide.