Order Management

Sierra is a company specializing in customer-facing AI platforms, serving major brands globally. The team focuses on transforming customer service through innovative AI solutions, with a core culture rooted in trust, customer obsession, craftsmanship, intensity, and family values. The company operates primarily from San Francisco, with expanding offices across North America, Europe, and Asia, fostering a collaborative and high-performance environment.

The role involves managing the operational processes that link sales contracts to billing and revenue reporting. The person will handle order processing, ensure accurate bookings, and collaborate with teams like Sales, Finance, and Legal. They will also oversee usage tracking, reporting, and support deal operations, aiming to automate and improve workflows continuously.

Candidates should have 2-4 years of experience in deal desk, order management, or billing operations within a SaaS environment. Familiarity with CRMs like Salesforce, billing systems, and reading contracts is essential. The role requires strong attention to detail, clear communication, and the ability to develop solutions using AI tools. The position is based in San Francisco and involves working onsite.