About the role
Salient is a company focused on developing AI agents for the financial services industry, including loan servicing, compliance, and insurance claims. The team is based in San Francisco and is well-funded, profitable, and rapidly growing, serving a significant portion of the auto lending market with millions of customer interactions daily. The company emphasizes modern AI solutions within highly regulated environments, prioritizing precision and reliability.
The role of Lead Product Manager involves overseeing the development of an omni-channel AI agent product that interacts via voice, text, email, and chat. The person will be responsible for defining the product's capabilities, quality metrics, and workflow configurations, ensuring seamless multi-channel conversations, and accelerating deployment times for new lenders. The role requires hands-on involvement, including listening to calls, writing specifications, and collaborating closely with engineering teams.
Candidates should have experience shipping real-world LLM-powered products, with a strong understanding of prompting, retrieval, and latency tradeoffs. They must be outcome-oriented, capable of making decisions with limited information, and comfortable engaging directly with operations teams and engineers. The role demands rigorous measurement skills, risk awareness, and the ability to communicate clearly with stakeholders, including risk committees, while maintaining compliance with financial regulations.