About the role
Salient is a company focused on developing AI solutions for regulated financial services, including automating processes like loan servicing and insurance claims. The team is based in San Francisco, working in person, and has achieved significant growth and profitability, serving a large portion of the auto lending industry with millions of customer interactions daily. They own their full tech stack and prioritize precision and reliability in their AI applications.
The role of Telephony Specialist involves managing the reputation and performance of outbound calling numbers, optimizing connect rates, and resolving issues related to spam and call blocking. The person will work closely with telephony vendors, engineers, and customer success teams to ensure high-quality call delivery and compliance. They will also develop dashboards, run diagnostics, and coach clients on telephony configurations.
Candidates should have experience managing high-volume outbound calling operations, understanding telephony standards like STIR/SHAKEN, and working with carrier analytics and remediation. Strong communication skills are essential for liaising with vendors, engineers, and clients. Familiarity with SQL, call detail records, and testing call changes is also important. The role is on-site, full-time, and involves ownership of telephony performance and troubleshooting.