About the role
Salient, a company specializing in AI agents for regulated financial services, is seeking a Telephony Infrastructure Engineer to join their engineering team in San Francisco. The role involves managing and improving the voice platform that supports AI-driven call handling, including SIP, Asterisk, and call servers, ensuring high reliability and performance. The engineer will work closely with various teams to maintain and enhance telephony systems critical to the company's operations.
Daily responsibilities include migrating legacy telephony systems, ensuring zero-downtime deployments, and building tools for managing telephony configurations within Kubernetes. The role demands expertise in SIP, SDP, RTP, and real-time media, along with experience debugging network issues and designing for scalability and resilience. The engineer will also develop integrations with customer contact centers and create self-serve setup tools to streamline operations.
Candidates should have hands-on experience with large-scale voice infrastructure, strong knowledge of SIP protocols, and the ability to troubleshoot network and media issues. Familiarity with Kamailio, Asterisk, WebRTC, and contact-center platforms is advantageous. The position is full-time, onsite, and involves working in a fast-paced environment that values ownership, technical excellence, and rapid iteration. The company offers comprehensive benefits and a collaborative work setting.