About the role
HappyRobot, a leader in AI infrastructure for large organizations, is hiring a remote IT Engineer based in Mexico. The company creates autonomous AI systems capable of making decisions and executing tasks across complex enterprise networks. With strong backing from top investors, they serve clients in demanding sectors, focusing on building reliable and scalable AI-driven operations. The role offers an exciting chance to support internal technology functions in a fast-growing startup environment.
The main responsibilities include troubleshooting hardware and software issues, setting up new employees with necessary equipment and access, and managing user permissions across various platforms. The engineer will oversee the deployment and compliance of company devices, ensuring security standards are met. Additionally, maintaining network connectivity and hardware inventory at the Mexico office is part of the daily routine. The position demands a proactive approach to resolving technical problems and maintaining operational flow, with a focus on efficiency and security.
Candidates should have up to two years of experience in IT support or systems administration, with practical knowledge of identity management tools, device management solutions, and ticketing systems. Fluency in both English and Spanish is required, along with strong troubleshooting skills for macOS and Windows operating systems. This role provides an opportunity to work in a dynamic environment where ownership and initiative are valued, contributing to the development of innovative AI solutions for enterprise clients.