Head of Forward Engineering

At Hiya, the focus is on enhancing trust and effectiveness in business voice communications by preventing scam and spoofed calls through their Voice Intelligence Platform. This platform serves over 500 million users globally by working with mobile operators, device makers, and enterprises to identify and manage calls in real time. The Head of Forward Engineering leads the team responsible for integrating Hiya's solutions with these partners, ensuring smooth deployment and reliable service.

This leadership role involves managing forward deployed engineers and solutions architects who work directly with customers to implement Hiya's technology. The person will oversee the distribution platform, including APIs, SDKs, and tooling, to enable rapid and consistent customer onboarding. They will collaborate closely with product engineering, sales, and customer success teams to align technical delivery with customer needs and business goals, while also setting operational strategies and managing budgets.

Candidates should have over ten years of experience in customer-facing technical roles, including leadership of engineering and solutions teams at B2B platform companies. Strong technical skills, experience with platform reliability and incident management, and the ability to work across global teams are essential. Telecom experience is a plus but not required. The role is hybrid based in Seattle with significant travel, emphasizing ownership, transparency, and adaptability in a fast-paced environment.